Frequently asked questions
Everything you need to know about ordering, materials, pricing, and turnaround times.
Common question
What file formats do you accept?
Common question
How long does an order take?
Common question
Can I cancel or modify an order?
Still have questions? Email us
hello@printstudio.r5i.ioService bay answers
Open a question and get the exact shop answer.
STL, 3MF, and STEP for custom uploads. Catalog SKUs require no file.
Standard: under 48 hours. Rush: under 4 hours for eligible SKUs.
Orders can be modified within 15 minutes of placement, before they enter the print queue.
Yes — if a print fails or doesn't match your order, we reprint or refund. No questions.
FDM: PLA, PETG, ABS, ASA, TPU, CF-PLA, Silk PLA. Laser: birch, maple, cork, acrylic, leather.
Yes. Business accounts get bulk pricing, saved designs, and REST API access. Email us at hello@printstudio.r5i.io.
Orders are automatically matched to the optimal machine based on size, material, priority, and current queue depth.
Obico AI failure detection monitors every job via camera. Failures are auto-detected, re-queued, and you're notified. You don't pay for failed prints.